SHIPPING & RETURNS

SHIPPING

Once your product is ready to be shipped, it will be dropped off at USPS. Orders are shipped with USPS 1-3 day delivery. Signature Confirmation is available by request. Contact hidesociety@yahoo.com to ADD this service. 

Note: By selecting USPS Express Shipping, we are unable to accommodate cancelations, order modifications, or changes to the shipping address. Please review order details carefully before submitting. 

When your order has been shipped, you will automatically receive an email with a USPS tracking number so you can track your order.

RETURNS

In order to return an item, you must contact us within 14 days of delivery date. You will be responsible for your own shipping costs for returning your item unless it has arrived damaged, defective, or it was sent in error. Original shipping costs are non-refundable. 

To be eligible for a return, your item must be unused and in new condition. We do not accept returns on personalized items, unless they arrive damaged or defective. 

There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged or missing parts for reasons not due to our error. 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund, if applicable, will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank's policies. 

LATE OR MISSING REFUNDS (if applicable)

If you haven't received a refund yet, first check your bank account again - it can take some banks 1-2 weeks to process. Please contact your bank or credit card company to ask when you can expect a refund to post. 

If you've done all of these steps and have still not received your refund, please contact us at HideSociety@yahoo.com